Plain-language rules for a trusted service.

These Terms form an agreement between the person or entity purchasing or using Owlcumen (“Customer”, “you”) and the legal entity identified in the order form as the Owlcumen operator (“Owlcumen”, “we”). By creating an account, starting a trial or using the service, you accept these Terms and the incorporated policies.

Service and eligibility

Owlcumen provides AI-assisted customer communication, lead capture, workflow and related software. You must have authority to bind the Customer, provide accurate registration information and use the service for lawful business purposes. Features may rely on named third-party providers and may change where necessary for security, law or service reliability.

Customer data and instructions

You retain ownership of Customer Data. You grant Owlcumen a limited right to host, process, transmit and display it solely to provide, secure and improve the contracted service. You are responsible for lawful collection, notices, consents, retention instructions, knowledge accuracy and the actions you approve.

Availability and support

Owlcumen will use commercially reasonable efforts to provide the service but does not promise uninterrupted operation. Beta, preview and sample features are provided for evaluation. Support level and service commitments are those shown in the applicable plan or signed order form.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, consequential, special or punitive loss. Owlcumen’s aggregate liability is limited to amounts paid for the affected service during the preceding 12 months. Nothing excludes rights, guarantees or liability that cannot lawfully be excluded under the Australian Consumer Law.

Termination

Either party may terminate for material breach not remedied within a reasonable notice period. We may suspend access immediately for a credible security threat, illegal activity, abuse, unpaid amounts or material provider restriction. On termination, access ends and data is handled under the agreed export and deletion period.

Every self-service plan begins with a seven-day trial. A valid card is required and is handled by Stripe; Owlcumen does not store full card details. No subscription fee is charged during the trial. Unless cancelled before the displayed trial expiry, the selected monthly or annual plan begins automatically on day eight.

Prices are in Australian dollars and exclude GST unless stated otherwise. Provider usage—such as AI, telephony, SMS, enrichment, scanning or external data—is separate from plan fees, visibly metered and subject to wallet balances, alerts and hard caps. Usage is non-refundable once consumed. Optional Assisted Launch work begins only after written approval and may be non-refundable once delivered.

You may cancel renewal in Billing. Cancellation takes effect at the end of the paid period unless required otherwise by law. Failed payments may pause live automations. We will provide a trial-ending notice and receipts to the registered billing contact where the required provider configuration is active.

Owlcumen is designed for Australian businesses and intends to handle personal information consistently with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws. Final obligations depend on the operator, Customer, data type and connected providers.

Information collected

We may collect account and contact details, business profile information, customer enquiries, call or message content where enabled, integration metadata, billing status, usage telemetry, security logs and support communications. We do not intentionally collect sensitive information unless required, configured and lawfully instructed.

Purposes and disclosure

Information is processed to provide and secure the service, route enquiries, complete approved actions, bill accounts, support users, prevent abuse and improve quality. We disclose information only to authorised users, instructed integrations, contracted subprocessors, professional advisers or authorities where lawfully required.

AI processing

Customer Data may be sent to contracted AI providers to produce requested responses or analysis. Workspace content is not authorised for provider model training unless the Customer expressly opts in and the relevant provider terms permit it. Provider retention and location must be documented in the final subprocessor list.

Retention, access and contact

Data is retained only for configured operational, security and legal periods, then deleted or de-identified. Individuals may request access or correction through the operator’s published privacy contact. Complaints will be investigated, and unresolved Australian privacy complaints may be referred to the Office of the Australian Information Commissioner.

Owlcumen grants each authorised user a limited, revocable, non-exclusive, non-transferable right to access the hosted software during the subscription. The software is licensed, not sold. Users must not copy, resell, sublicense, reverse engineer except where a law permits it, defeat security or usage controls, derive competing datasets, or use the service to create or distribute malware.

The Customer administers its users and remains responsible for their conduct. Feedback may be used without restriction provided it does not identify the Customer or disclose confidential information. Owlcumen and its licensors retain all rights in the platform, design, documentation and improvements; third-party components remain governed by their own licences.

You must not use Owlcumen for unlawful, deceptive, discriminatory, harassing or dangerous activity; unauthorised surveillance; impersonation; credential theft; spam; malware; prohibited scraping; bypassing robots, access controls or website terms; high-impact decisions without required human review; or content that infringes privacy, intellectual property or consumer law.

Outbound marketing must comply with the Spam Act 2003, Do Not Call Register Act 2006 and applicable consent, identification, unsubscribe and suppression requirements. Lead Machine is a review-first research tool, not permission to contact a person. Customers must maintain the lawful basis and source record for their outreach.

Owlcumen uses probabilistic AI and may produce incomplete or incorrect output. The Customer must keep knowledge current, configure handover thresholds and review high-risk actions. The service is not legal, medical, emergency, financial or other professional advice and must not be the sole decision-maker where human judgement is required.

Where required, callers and message recipients must be told they are interacting with AI and if a conversation is recorded or transcribed. Owlcumen Signal supports accurate, structured information but does not guarantee rankings, traffic, citation or inclusion in third-party search or AI responses.

Owlcumen applies reasonable technical and organisational safeguards including HTTPS, security headers, tenant-scoped access, server-side validation, rate limits, audit events, provider secret isolation, private object storage and upload quarantine. No service can promise absolute security. Customers must protect accounts, use appropriate access roles and promptly report suspected compromise.

Executable and active-content uploads—including PHP, JSP/JSPX, ASP/ASPX, PHTML, PHAR, CGI, shell scripts, application binaries, JAR/WAR archives and active SVG—are denied by default. Allowed files remain private and quarantined until extension, declared MIME, detected type, signature and malware/content checks pass. A data processing addendum and subprocessor list should accompany business contracts.

Owlcumen uses strictly necessary cookies or storage for sessions, security, preferences and checkout continuity. Optional analytics or advertising cookies must remain off until consent is collected where required. The final production site will identify each non-essential cookie, provider, purpose and lifetime in its consent manager.

Owl Pro and Owl Ultra may incorporate or interoperate with third-party software, including Scrapling (BSD 3-Clause), PaddleOCR (Apache License 2.0), changedetection.io (Apache License 2.0) and Comp AI CRM components (MIT). Their copyright and licence notices must be retained in the production distribution. Owlcumen branding describes the integrated service and does not claim authorship of those upstream projects.

Third-party services remain subject to their own availability, licences and terms. Exact versions, modifications and source-offer obligations, if any, will be listed in the deployed Third-Party Notices file.